Frequently Asked Questions

The shoes fit like the European standard.

The length of our belts is measured without the buckle and up to the last hole. To know what length you need, take your waist circumference and add approximately 5 cm.
The belts are available as standard in 95 cm, 105 cm and 115 cm. If desired, we can shorten the belt for you. You can indicate which length you would like to receive in the comments field when placing your order.

Cork shoes require good care. We therefore recommend spraying the shoe immediately with Jason Markk's Repel spray to protect the shoe against water and dirt from outside. It is wise to repeat this every month, this of course depends on how often you wear the shoe. To keep the material supple, we recommend greasing the shoes with a little olive oil. Drizzle some olive oil on a cloth, first test on the inside of the shoe and then gently dab on the shoe itself. Make sure that you only dab on the cork part and not on the fabric. Also keep in mind that the cork will darken a bit, which is why a small test on the inside of the shoe is recommended.

You can exchange or return your order within 30 days of receipt. Return shipping is at your expense. If we sent you an incorrect or defective item, please contact us.

Send your item with the return form to Mascolori Store, Nieuwe Binnenweg 116, 3015 BE Rotterdam, the Netherlands. Indicate whether you would like an exchange or a refund. You can also bring your return to our store.

Once your return has been received and processed, we refund the amount due within five days using your original payment method. See Exchanges and returns for details.

It is annoying that the shoes do not meet your wishes or that you did not receive them in good condition. We're going to solve that!
Send an email to info@mascolori.nl with a photo of the shoes and a description of the complaint. We will look for a suitable solution and you will hear from us within one working day.

Order before 15:00 Monday to Friday and we usually dispatch your Mascoloris the same day. We do not dispatch at weekends. Delivery within the Netherlands usually takes one day after dispatch; the final delivery date depends on PostNL.

We send you a tracking code once your order has been processed. Delivery times vary for other countries. See Delivery for times and shipping costs by destination.

Cannot find your size? Email info@mascolori.nl. Sale styles are often limited and cannot always be reordered.

Absolutely! Visit the Mascolori Store at Nieuwe Binnenweg 116, 3015 BE Rotterdam, Tuesday to Saturday from 11:00 to 18:00. Visits on Monday and Sunday are by appointment.

The store is about a ten-minute walk from Rotterdam Centraal. Paid parking is available nearby. Call or email us to arrange another time to try on shoes.

We do not recommend walking through the rain and mud with our shoes (especially those with a fabric finish). Not too crazy use should certainly be possible. Keep your shoes beautiful for longer with the care products we recommend that you can view here . Click on the heading 'maintenance' of the shoe in question and specific explanations will be given there. We will of course also advise you in the store when purchasing.

The Mascolori shoe is produced in Portugal and, as usual, is of unparalleled quality: High-quality leather with a refined top layer. The lining made of soft and durable leather ensures that the shoe immediately feels supple and fits the foot like a glove. Together with the sole, walking on these shoes can be compared to walking on clouds.
The material used to finish the shoe differs per model and can be found in the description.

The price for a custom-made shoe is 499 euros. For this you get the shoe that you have always wanted and that no one else has. If you want more than 5 pairs, it can be significantly cheaper. The costs are partly related to the design process. Please email or call us for a personal offer.

Delivery time:

Of course, it takes time to design the shoe, print the leather and ultimately make the shoe. Count on 3 months.

Type of leather:

We print the pattern on smooth cowhide leather and use a leather or rubber sole. You can also choose the color of the lace. We fine-tune your dream shoe down to the last detail.

Fashion model:

The model to be customized is our well-known pointed shoe, both low and mid-height and for ladies a flat lace-up shoe.